Refund policy

We want you to be happy with your wash. If you are not, we will refund you. This page explains how.

We do not need you to send anything back

Legit is a personal care product you use in the shower, so once a tube is opened it cannot be reused, and there is nothing for you to return. That does not leave you stuck with it. Instead, we stand behind every order with a money-back guarantee.

Our 30-day money-back guarantee

If you are not getting on with Legit, email hello@uselegit.com within 30 days of your order and we will refund you. You do not need to send the tube back, and you do not need to give a reason. Tell us your order number and we will take care of it.

If something arrives damaged or wrong

If your order turns up damaged, faulty, or not what you ordered, email hello@uselegit.com with your order number and a photo. We will put it right with a refund or a replacement, whichever you prefer, and you will not be out of pocket.

How refunds are made

Refunds go back to the card or payment method you used, within 14 days of us agreeing it. Depending on your bank it can take a few more days to appear on your statement.

Your legal rights

This guarantee is on top of your legal rights, not instead of them. As a consumer you have rights if goods are faulty, not as described, or do not do what they should, and nothing here affects those rights.